Returns & Refund Policy

Last Updated: January 2026

At ElectroVix, we work hard to ensure you receive genuine and high-quality electronic products. This policy explains when returns, replacements, and refunds are applicable.

1. Return & Replacement Window

You may request a return or replacement within 7 days of delivery if the product is defective, damaged, or incorrect.

Important: For damaged or missing items, you must notify us within 48 hours of delivery with photo or video proof.

2. Eligible Reasons for Return

• Wrong product delivered
• Product received in damaged condition
• Manufacturing defect
• Missing items in the package

3. Returns Not Accepted If

• Product has been used, installed, or physically damaged by the customer
• Original packaging, serial number, or accessories are missing
• Return request is raised after the allowed period
• Damage reported after 48 hours of delivery
• Product is not in resalable condition

4. Return Process

Step 1: Request

Contact our support team with your order details and issue description.

Step 2: Review

Our team will review the request within 2 working days.

Step 3: Pickup

If approved, we will arrange reverse pickup where service is available.

Step 4: Inspection

After receiving the product, it will undergo quality inspection.

Step 5: Resolution

Based on verification, we will initiate a replacement or refund.

5. Refund Process

• Prepaid Orders: Refunded to original payment method within 5–7 working days after approval.
• Cash on Delivery: Refund processed via bank transfer after receiving account details.

6. Order Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation requests may not be possible.

7. Non-Returnable Items

• Items marked as non-returnable
• Products damaged due to misuse or improper installation
• Software, digital products, or activated licenses (if applicable)